Section 1
Scope and launch status
This policy applies to the Closing Rank ₹2,500 one-time access pass, a digital access product for the NEET UG 2026 counselling season.
Pre-launch beta / paid access opening soon. Payments are not live on the current public website.
Section 2
Digital delivery and no shipping
After successful payment, eligible users receive access to the purchased Closing Rank digital access pass through their registered account, email address, or mobile login, depending on the login method available at launch.
Access is normally activated immediately or within a reasonable time after successful payment confirmation.
Closing Rank does not sell physical goods. There are no shipping charges, courier charges, shipping addresses, delivery tracking numbers, or physical delivery timelines.
Section 3
Cancellation
Since this is a one-time digital access pass, cancellation may not be possible after access is activated or used, except where required by law or where eligible under this policy.
If access has not been activated or used, wrong or accidental payment requests may be reviewed on a case-by-case basis.
Section 4
Refund eligibility
Refund requests must be made within 7 days of payment for eligible cases.
- Duplicate payment for the same account and same access pass.
- Payment captured but access not provided.
- A technical issue from Closing Rank that prevents access and cannot be resolved within a reasonable time.
- Wrong or accidental payment only if access has not been activated or used, subject to review.
- Any case where a refund is required by applicable law.
Section 5
Non-refundable cases
- Change of mind after access activation.
- Non-usage or limited usage of the product.
- Dissatisfaction with counselling outcome, rank movement, college allotment, or admission result.
- User's rank, category, quota, state, or preferences not resulting in desired options.
- Admission not received, reporting not accepted, eligibility not confirmed, or documents not approved by an official authority or college.
- Official counselling rule, date, seat matrix, fee, or process changes.
- Incorrect details entered by the user.
- Account misuse, credential sharing, scraping, resale, or violation of the Terms and Conditions.
Section 6
How to request a refund or access review
Email support@closingrank.com with the registered email address, phone number if used, Razorpay payment ID or order ID if available, payment date, amount, and a short description of the issue.
If payment is captured but access is not activated, contact support@closingrank.com within 48 hours with the registered email address, phone number if used, order ID or Razorpay payment ID, payment date, amount, and issue description.
Approved refunds will be initiated within 5–7 working days after approval and processed to the original payment method where practical. Bank/payment-provider timelines may vary.
Section 7
Failed transactions
If payment fails but an amount is deducted, the user should contact their bank or payment provider and also contact Closing Rank support with transaction details.
Closing Rank can help review the order/payment status available to it, but bank and payment-provider settlement timelines may vary.
Section 8
Effect of refund
If a refund is approved, the related access pass may be revoked, disabled, or marked as refunded. Future access may require a new purchase.
For questions, see the Terms and Conditions or contact support through the Contact page.
Policy questions: support@closingrank.com